Jhuna Dev

Programmer in Rusenas, July 2026 to present - Websites development - Web apps development using LAMP - Software development using C# and GoLang - Servers administration on Linux - Projects architecture and management - Team leading 2nd Level Support Engineer (distance) in CloudAlly, May 2021 to June 2026 - Provided advanced Tier 2 technical support for customers via email, chat, and phone. - Investigated, diagnosed, and resolved complex technical issues related to CloudAlly services. - Performed functional and regression testing of new features, updates, and service releases. - Assisted in onboarding and training new technical support engineers through mentoring and knowledge sharing. - Collaborated with engineering and product teams to troubleshoot issues and improve service quality. - Documented technical solutions, troubleshooting procedures, and customer-facing knowledge base articles. - Ensured timely resolution of customer cases while maintaining high standards of customer satisfaction. Junior Software Engineer (distance) in Eerla, June 2019 to May 2021 - Software development using GoLang and C# - Improvement versions planning and architecture - Testing software Technical Support Specialist (distance) in Eerla, July 2018 – June 2019 - Software installation, optimization and troubleshooting - Diagnosing Hardware and Software - OS Windows setting and tuning On-the-job training in Community Economic Venture Inc., Dec 2018 – March 2019 - Technical Support - Computer Hardware and Network Troubleshooting - Software Installation - Local network architecture and setup Language instructor in Christian Language Study Center, Sept 2017 – Feb 2018 - Teaching foreign students, the Cebuano, Tagalog and English languages - Preparing and following educational plans - Monitoring results of education - Real Estate Agent in Fort Bonifacio Real Estate Co., 2013 – 2016 - Leasing some projects in Bonifacio Global City either residential or commercial spaces made myself involved in the working field before gaining my degree - Assisting to a real estate broker - Presentations to leads